Terms and conditions

In these terms and conditions, the following terms have the meanings set out below, unless stated otherwise:

1.1. LeadBot: LeadBot bv, registered with the Dutch Chamber of Commerce under number 89992229, with offices at Harderwijkerweg 141, 3852AB Ermelo and Stadsring 67, 3811HN Amersfoort.

1.2. Service: the SaaS services offered by LeadBot.

1.3. User: any natural or legal person who uses LeadBot's services.

1.4. Partner: any natural or legal person who works with LeadBot in offering the Service to end customers.

1.5. End customer: any natural or legal person who uses LeadBot's services through a partner.

1.6. Views: a view is every call of the LeadBot script.

2.1. These terms and conditions apply to every offer made by LeadBot and to every agreement concluded between LeadBot and the User.

2.2. Deviations from these terms and conditions are only valid if expressly agreed in writing.

3.1. LeadBot is not liable for any damage, direct or indirect, resulting from the use of its services, unless there is intent or gross negligence on the part of LeadBot.

3.2. LeadBot's liability is at all times limited to the amount paid out by its liability insurance.

4.1. LeadBot reserves the right to disconnect end customers introduced by a partner from a partner account and to take over the billing relationship if the partner fails to service its customers or otherwise harms LeadBot.

4.2. LeadBot will make every effort to assign all end customers to a partner wherever possible.

5.1. A fee applies to the use of certain LeadBot functionality. You are informed of the costs at the relevant functionality. The fee is payable per month, in advance.

5.2. Payment can be made by direct debit or by transferring the amount to LeadBot's bank account.

5.3. Because the service is delivered immediately, and at your express request, a payment cannot be reversed by invoking the Dutch Distance Selling Act.

5.4. On 1 January of each year, the tiers are determined for every user based on the Views known to LeadBot at that time. LeadBot is free to base this number on the last month of the previous year, or on an average over several months of the previous year.

5.5. LeadBot reserves the right to index its rates annually on 1 January.

5.6. LeadBot is entitled to change the financial setup in the interim.

6.1. LeadBot does not guarantee the uptime of its service. LeadBot does make every effort to prevent any downtime.

6.2. A fair use policy applies to the number of Views within a tier. LeadBot is entitled to adjust the tier in the interim and even to charge additional costs retroactively for excessive use.

7.1. All intellectual property rights relating to our services, including the associated software, belong to LeadBot.

8.1. Payments must be made within 30 days of the invoice date, unless agreed otherwise.

8.2. In the event of late payment, LeadBot may charge statutory interest and collection costs.

8.3. If payment is not made, LeadBot is entitled to temporarily suspend the service.

9.1. This agreement takes effect as soon as you first use the service and then runs for a period equal to the agreed billing period.

9.2. If monthly billing has been chosen, the agreement can be terminated each month with one month's notice. With annual and biennial billing, the agreement can be terminated no later than one month before the end of the period.

9.3. Termination must be sent by email to partners@leadbot.nl.

9.4. LeadBot has the right to terminate the agreement with immediate effect if the user fails to meet its obligations.

10.1. LeadBot is not liable if it is unable to meet its obligations due to force majeure.

11.1. LeadBot reserves the right to change these terms and conditions. Changes will be communicated to users in good time.

12.1. Complaints about LeadBot's services can be submitted in writing within 30 days of discovery.

12.2. LeadBot will respond as soon as possible, but no later than 30 days after receiving the complaint.

13.1. You must shield access to your account through your username and password from unauthorised persons. In particular, you must keep the password strictly confidential. LeadBot may assume that everything that happens from your account after signing in with your username and password takes place under your direction and supervision. You are therefore liable for all these actions, unless you have notified LeadBot that someone else knows your password.

14.1. LeadBot makes every effort to keep the service available, but does not guarantee uninterrupted availability.

14.2. LeadBot actively maintains LeadBot. If maintenance is expected to limit availability, LeadBot will carry this out during the night if possible (between 23:00 and 07:00 CET). Maintenance is announced in advance where possible. Maintenance related to emergencies can take place at any time and is not announced in advance.

14.3. LeadBot is entitled to adjust the functionality of the service. Feedback and suggestions from the End customer and Partner are welcome, but LeadBot ultimately decides which changes it does or does not implement.

15.1. Dutch law applies to these terms and conditions and to all agreements between LeadBot and the user.

15.2. All disputes arising from or related to these terms and conditions or the agreements between LeadBot and the user will be submitted to the competent court in the Netherlands.